Thanks for asking. We’ve compiled a list of questions about APA. If you’re still not sure, shoot us a note at Info@apa-intemporal.com and we’ll do our best to get you an answer ASAP.
Do You Ship Internationally?
Yes we do. We ship to all major markets in Europe, North and South America and Asia. If you would like to know if we can deliver to your country you can contact us at firstname.lastname@example.org
What does shipping cost?
Shipping costs may vary depending on the country of the shipment. The final cost of shipping will be displayed at the checkout. All applicable duties and taxes are included.
What is my size?
Our coats have a large fit with long sleeves. If you are usually in-between sizes, we recommend you take the smaller one. You can always exchange it if the fit isn’t perfect (see Exchange Policy). We suggest that you have a look at our Sizing Chart, found in our Catalogue section. https://apa-intemporal.com/#catalogue
What is your exchange and return policy?
We hope you will love everything you order from us but if something isn’t quite right, our raincoat can be returned within 30 days of receipt, no questions asked.
We are happy to exchange your coat for any reason. Just return your ĀPA Raincoat plus the shipping fee both ways, and we will send you another one right away. Returns are possible as well, just send us an email at info@apa-intemporal. We’ll give you a full refund by the same method you used to pay. We ask that products must show no signs of use, with their label and packaging intact and be in the original condition they were received in (a test run at home is perfectly fine).
For our Kickstarter and Indiegogo backers to whom we have offered our raincoats at a highly discounted price on Kickstarter, we accept exchanges but won’t be able to accept returns. Please see our terms & conditions.
Return shipments are free of charge within the EU when using our pre-printed return labels. Please contact our customer service to receive such a label. If you are located outside the EU, you are responsible for returning the product to APA Intemporal, as well as any associated costs.
Where can I buy the coat?
At the moment, the coat is available for purchasing on our website only. Starting January we will do some occasional Pop-Up stores in Europe and the U.S, so subscribe to our newsletter to get notified when we are coming to your town!
What if I need to change my order?
Our coats are projected to ship at the end of January 2019. You will be able to make changes to your order up until then. We will reach out to you in the beginning of January to let you know about the exact shipping date.
How can I track my order?
As soon as your order has been processed and shipped, we will send you a shipping confirmation with a tracking number, and the respective link directing you to our logistics partner’s delivery service.
When will I receive my order?
Standard shipping takes 2–6 business days within the European Union and 7–9 business days to countries outside of the European Union.
Why do I only see black and red coats on the website?
At the time of our pre-production photoshoot, we hadn’t started the production of the coats in all the colors available. What you see are prototypes, made in our Midnight Black fabric for men and in our Reddest Red fabric for women. We have manufactured our coats in those colors as well as in Navy Blue, Parisian Grey and Caramel Beige.
You can find an overview of those other colors in the Catalogue section under the description of each coats. In the beginning of 2019 our website will be updated with the proper pictures that our other colors deserve!
How about sustainability?
We are proud to have all of our materials made and 100% of the production process done in Europe, following highest standards of working conditions and artisan manufacturing.
Our suppliers follows Oeko-Tex® approved manufacturing and our hardware is nickel free (anti-allergenic): our products are free from any harmful chemicals and ecologically safe. You can learn more about it on: https://www.oeko-tex.com/en/consumer/what_is_standard100/what_is_standard100.xhtml
Do you have a retail store?
We are an online-first company, but our retail store in Europe and international retail locations are currently being planned – sign up to our newsletter to stay posted.