FAQ’s

 

 

We have compiled a list of questions about APA. If you are still unsure, shoot us a note at Info@apa-intemporal.com and we will answer ASAP.

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Where does APA ship?

We ship worldwide!

Through our website, APA currently ships to all 28 EU countries, as well as Switzerland, Norway, U.S, Canada, Japan, Singapore, and Hong Kong.

Through out stores, we also create custom shipments to almost all other countries in the world. If you would like to know if we can deliver to your country, contact us at info@apa-intemporal.com

When will my order ship?

Here’s how it works: you order, we process, then we ship.

Ordering takes a few seconds. Standard processing takes 1 to 2 business days. Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships. It’s on the way!

How much shipping cost?

Shipping & returns within the E.U are always free for all orders.

For international shipping, costs may vary depending on the country of the shipment. The final cost of shipping will be displayed at the checkout.

How long does it take to ship?

We use express shipping. To our friends in Europe, shipping takes 1 to 4 business days. We’ll send a tracking number so you can watch your package’s journey.

International Shipping time varies depending on the market.
U.S and Canada: 2-3 Business days
Switzerland: 3 Business days
Norway: 4 Business days
Hong Kong and Singapore: 4 Business days
Japan: 5 Business days

Will I be charged VAT & Duties?

Orders within the EU will have no duties, and VAT is included in the price of each item.

For all other orders including Switzerland and Norway, all applicable duties and taxes are not included in the price. The customs office in each country might charge you the local duties and VAT. If you have any questions about international shipping, contact us at info@apa-intemporal.com

I’m having problems with the tracking.

Sorry about that! In a few cases, the carrier takes extra time to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via info@apa-intemporal.com

We can give you the inside info.

Can I use my company info?

Yes. please add your company info at checkout under “company details.” We’ll here to help if you require a company invoice! Reach out to us at info@apa-intemporal.com

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Do you have a retail store?

We started as an online-first company, and today we have a pop up store in Belgium and soon another store in Berlin. Starting October we will also start selling through retail stores around the world. Click here for addresses and opening times.

How can I find out more information about a product?

You can learn all about our products on their individual product pages. If you have any other questions or thoughts, let us know by emailing info@apa-intemporal.com

What is my size?

Our coats offer a slim fit for men and regular fit for women.

For men: if you are usually in-between sizes, or with long arms, we recommend that you take the larger size. It is no problem to exchange purchases if the fit isn’t perfect (see our exchange policy).

We suggest that you explore our Sizing Chart, available in each of our style pages as well as here:
CLASSIC MEN
CLASSIC WOMEN
PARKA WOMEN
PARKA UNISEX

What is your warranty policy?

We build our raincoat to last!

All of our raincoats are covered with a Limited Warranty/Lifetime Guarantee. Our raincoats are fully warranted against defects in materials and workmanship for the lifetime of the product. If a product ever fails due to a manufacturing defect, even after extended use, we will repair the product, without charge, or replace it.

Our Lifetime Guarantee does not cover damage caused by normal wear and tear, accident, improper care, or just the natural breakdown of materials over extended time and use. Damage not covered under warranty will be repaired for a nominal fee.

We are always here to help! For any warranty or repair inquiries reach out to us at info@apa-intemporal.com

The product I’m looking for is out of stock. How will I know when it will be re-stocked?

The best way to stay updated on when a product will be re-stocked is to sign up to our newsletter, which will detail all the latest product developments.

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How do I place a return or exchange?

We’re sorry you didn’t love your APA Raincoat. Please reach out to info@apa-intemporal.com with your order number and the products you’d like to exchange or return, and we’ll take care of the rest.

Help! I can’t find my return slip.

Don’t worry—APA packages don’t include return slips. Just reach out to info@apa-intemporal.com and we’ll help you place your return or exchange.

What’s your return policy?

We hope you will love everything you order from us but if something isn’t quite right, our raincoat can be returned within 30 days of receipt, no questions asked.

We do ask that products must show no signs of use, with their label and packaging intact and be in the original condition they were received in (a test run at home is perfectly fine).

You’ll be refunded in full to your original form of payment. If you received any promotional or other discounts when you paid, any refund will only reflect the amount you actually paid.

Return shipments are free of charge within the EU when using our pre-printed return labels. Please contact our customer service to receive such a label.

If you are located outside the EU, you are responsible for returning the product to APA Intemporal, as well as any associated costs.

How long does it take to process a return?

Credit card refunds usually take 5-10 business days to appear on your statement.

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How are APA Raincoats different from other Rainwear brands?

Our raincaot is a reflection of our vision to combine the striking design, subtle attitudes and impeccable details of high fashion with today’s most innovative performance technologies and fabrics.

On the design side our raincoats are built with top quality materials, craftsmanship and attention to details that you will find in high-end designer brands to create an elegant look for the urban lifestyle.

APA is the first to use “smart” technologies for the urban lifestyle, featuring some of today’s best performing fabrics. Our nano-tech water repellency ensures you’ll stay dry in heavy rain, while water simply rolls off the fabric like water on a leaf. Our smart c-change membrane adapts the coat’s brability to your changing surrounding so you’ll always feel “just right,” in any weather. All together, our coat has the same waterproofing and breathability ratings, and durable consturctions, of the leading brands of the extreme sports market.

Overall our coats are the result of years of testing and our customers feedback. They are design to make you look great while keeping you protected in every weather!

What makes APA Sustainable?

We are proud to have all of our materials produced, and 100% of the production process executed, from within Europe. We are working exclusively with family owned factories and suppliers in France, Italy, Poland, Germany and Switzerland that are considered artisan manufacturers: they provide the highest standards of working conditions and are experts in their fields.

Our suppliers adhere to Oeko-Tex® approved manufacturing and our hardware is nickel-free (anti-allergenic): our products are free from any harmful chemicals and ecologically safe. You can learn more about it at: Oeko-Tex

When is the next product launching?

We’ll be coming out with new products very soon—sign up with your email address to get the latest updates.

Our Stores

Brussels Pop Up Store

May 6th–July 30th
Monday–Saturday 11.00–20.00
Chaussée de Wavre 331, 1040 Etterbeek
Brussels, Belgium
Directions