Help & FAQ
Here you’ll find a list of frequently asked questions about APA. If you’re still unsure, shoot us a note at firstname.lastname@example.org, and we’ll do our best to answer ASAP.
Where does APA ship?
We ship worldwide!
Through our website, APA currently ships to all 28 E.U. countries, as well as Switzerland, Norway, the U.S., Canada, Japan, Singapore, and Hong Kong.
Through our store, we also create custom shipments to almost all other countries in the world. If you would like to know if we can deliver to your country, contact us at email@example.com,
When will my order ship?
Here’s how it works: you order, we process, then we ship.
Ordering takes a few seconds. Processing takes 1 to 2 business days (and orders placed after 1pm ET are processed the next business day). Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships. It’s on the way!
How much shipping cost?
Shipping, returns and exchanges within the E.U. are free on all raincoat orders.
Please note: We only take the return costs of the first return of an order. Each additional return/exchange has to be paid by you.
For international shipping, costs will vary depending upon the destination country. The final cost of shipping will be displayed at checkout.
* For APA x Dzaino Travel Pouches costs will vary depending upon the destination country. The final cost of shipping will be displayed at checkout. For our Travel Pouches we offer a full refund or exchange, within 14 days of receipt (21 days for orders outside Europe). We do not refund postage costs.
How long does it take to ship?
We use express shipping. For our friends in Europe, shipping takes 1 to 4 business days. We’ll send a tracking number so you can watch your package’s journey.
International shipping times vary depending upon the destination country:
|EU:||1-3 business days|
|U.S. & Canada:||2-3 business days|
|Switzerland:||3 business days|
|Norway:||4 business days|
Will I be charged VAT & duties?
Orders within the E.U. will have no duties, and VAT is included in the price of each item.
For all orders outside the E.U., including Switzerland and Norway, all applicable duties and taxes are not included in the price. The customs office in each country may charge you local duties and VAT. These charges are at the customer’s own expense. If you have any questions about international shipping, contact us at firstname.lastname@example.org.
How can I track my order?
Your tracking number will be issued to you via email once your order ships. If you’re having issues with your tracking number, in a few cases, the carrier can take extra time to register your shipment status.
If after several days your tracking number still isn’t working, please reach out to us at email@example.com, and we’ll get to the bottom of it!
Can I use my company info?
Yes. Please add your company info at checkout under “company details.” If you also require a company invoice, just reach out to us at firstname.lastname@example.org, and we’ll get you one.
Do you have a retail store?
We started as an online company. Soon we’ll be opening another store in Brussels, Belgium and Berlin, Germany, as well. Beginning in October 2020, APA will be available at select retail stores around the world. Click here for addresses and opening times.
How can I find out more information about a product?
You can learn all about our products on each product page. If you have any other questions or thoughts, let us know by emailing email@example.com.
What is my size?
Our coats offer a slim fit for men and a standard fit for women.
For men: if you are usually in-between sizes, or have longer arms, we recommend that you take the larger size. It’s no problem to request an exchange if the fit isn’t perfect (see our exchange policy).
We suggest that you explore our Sizing Chart, available on each of our product pages, as well as here:
What is your warranty policy?
We build our raincoats to last!
All APA raincoats are covered with a Limited Warranty/Lifetime Guarantee. Our raincoats are fully warranted against defects in materials and workmanship for the lifetime of the product. If a product ever fails due to a manufacturing defect, even after extended use, we will repair the product, without charge, or replace it.
Our Lifetime Guarantee does not cover damage caused by normal wear and tear, accident, improper care, or just the natural breakdown of materials over extended time and use. Damage not covered under our Lifetime Guarantee will be repaired at our atelier under your limited warranty for a nominal fee.
We are always here to help! For any warranty or repair inquiries, reach out to us at firstname.lastname@example.org or visit our terms & conditions for more information.
The product I’m looking for is out of stock. How will I know when it will be re-stocked?
The best way to stay updated on when a product will be re-stocked is to sign up for our newsletter, which will detail all the latest product developments. Just scroll to the bottom of this (or any!) page, and enter your email address.
RETURNS & EXCHANGES
How do I request a return or exchange?
We want the try-on process to be seamless, so returns and exchanges are easy! Please reach out to email@example.com with your order number and the products you’d like to exchange or return, and we’ll take care of the rest.
Help! I can’t find my return slip.
Don’t worry—APA packages don’t include return slips. Just reach out to firstname.lastname@example.org and we’ll help you request a return or exchange.
What’s your return policy?
We hope you love everything you order from us, but if not, our raincoats can be returned within 30 days of receipt, no questions asked.
We do ask that products show no signs of use, with their label and packaging intact and be in the original condition they were received in (a test run at home is perfectly fine).
You’ll be refunded in full to your original form of payment. If you received any promotional or other discounts when you paid, any refund will only reflect the amount you were charged.
Return shipments are free of charge within the E.U. when using our pre-printed return labels. Please contact our customer service to receive a label.
If you are located outside the E.U., you will assume all costs associated with returning the product to APA Intemporal.
*** For APA x Dzaino Travel Pouches shipping is free within the E.U. but returns postage costs are not included. For our Travel Pouches we are happy to offer a full refund or exchange, within 14 days of receipt (21 days for orders outside Europe). We do not refund postage costs.
Returns must be made to the following address:
We strongly recommend that you send returns by recorded delivery and obtain proof of postage as we cannot be held responsible for items lost or damaged in transit. Items are returned to APA at your own cost. Postage costs will only be refunded if goods are faulty. (Your rights & conditions will not be affected).
How long does it take to process a return?
Credit card refunds usually take 5-10 business days to appear on your statement.
How are APA raincoats different from other rainwear brands?
Our raincoat is a reflection of our vision to combine the striking design, subtle attitudes and impeccable details of high fashion with today’s most innovative performance technologies and fabrics.
On the design side, our raincoats are built with top quality materials, craftsmanship and attention to detail that you will find in high-end designer brands to create an elegant look for an urban lifestyle.
APA is the first to use “smart” technologies for city wear, featuring some of today’s best performing fabrics. Our nano-tech water repellency ensures you’ll stay dry in heavy rain, while water simply rolls off the fabric like water on a leaf. Our smart c-change membrane adapts the coat’s breathability to your body temperature, so you’ll always feel “just right” in any weather. In fact, our coats have the same waterproofing and breathability ratings and durable construction as leading brands in the extreme sports industry.
Overall, our coats are the result of years of testing and customer feedback. They are designed to make you look great while keeping you protected in every kind of weather!
What makes APA sustainable?
We are proud to report that all of our materials are produced, and 100% of the production process is executed, within Europe. We are working exclusively with family-owned factories and suppliers in France, Italy, Poland, Spain, Germany, and Switzerland that are considered artisan manufacturers: they provide the highest standards of working conditions and are experts in their fields.
Our suppliers adhere to Oeko-Tex®-approved manufacturing, and our hardware is nickel-free (anti-allergenic): this means our products are free from any harmful chemicals and ecologically safe. You can learn more about it at: Oeko-Tex
When is the next product launching?
We’ll be coming out with new products very soon—sign up for our newsletter to get the latest updates.
What are the care instructions for the APA raincoat?
There are a few different ways to clean your APA raincoat:
To reactivate the coat’s water repellency effect, you will need to iron it once every 6 to 12 months, depending upon your frequency of use.
The coat will remain 100% waterproof regardless of ironing.
You have a few options for cleaning it:
- warm / up to 30 degrees
- gentle/delicate cycle
- hang dry
- absolutely no fabric softeners or dryers.
- once dry, iron coat using medium heat
-please show the care instruction label to your local specialist
*Always refer back to the care instruction label before washing or dry cleaning.